Refund and Returns Policy

BioHat Systems

 
Returns & Refund Policy
 
Thank you for shopping with BioHat Systems. Please read this policy carefully before making a purchase.
 
Our Policy
 
At BioHat Systems, we inspect and securely pack every product to ensure it reaches you safely. However, in case of damage during transit, please follow the steps below.
 
When You Receive a Damaged Product
 
1.Record an Unboxing Video:
 
  • While opening the package, record a video showing the entire unboxing process and the condition of the product.
  • If possible, do this in the presence of the delivery person.
 
2.Contact Us Immediately:
 
If the product is damaged, stop unboxing and contact us right away via:
 
3.Resolution:
 
After reviewing your video, if the damage is confirmed to have occurred during transit, we will:
  • Provide replacement parts.
  • Assist you with repairs.
 
Important Purchase Guidelines
 
1.No Returns or Refunds for Any Reasons:
 
  • We do not accept returns or offer refunds except for verified transit damage.
  • Due to the nature of our products, we do not accept returns or provide refunds once the order is confirmed and processed.
  • Only buy if you are certain about your requirements.
 
2.Spare Parts Compatibility:
 
  • Spare parts may vary in size or fittings due to changes in old and new models.
  • Before buying spare parts, confirm compatibility by contacting our customer care team.
  • We do not accept returns or refunds for mismatched or incompatible parts.
 
3.No Responsibility for Post-Delivery Damage:
 
  • We are not responsible for damages caused after delivery due to mishandling, incorrect installation, or other external factors.

4.Exceptions

A return or replacement may be considered in the following cases:

  • Damaged or Defective Products: If you receive a product that is damaged during transit or has a manufacturing defect, you must report it within 24 hours of delivery along with clear photos/videos as proof.

5.Warranty & Support

  • Our products come with standard manufacturer warranties. In case of any issues, customers can claim warranty services as per the terms and conditions.

  • For assistance with Installation, Repair, or Technical Support, please contact our customer service team.

  • Please read and consider the warranty & support terms, conditions, and rules mentioned on our website, as well as the product-related descriptions, before making a purchase.
  • If we have provided you with a quotation for any website product (from any category), you are required to strictly consider all the above-mentioned terms & conditions, including warranty and support conditions mentioned on our website, even if they are not explicitly mentioned in the quotation.

6.Order Cancellation

  • Only Domestic Category Products and Their Related Spare Parts can be canceled before they are dispatched. Once shipped, cancellations are not allowed.

  •  Orders for Commercial & Industrial Products cannot be canceled under any circumstances.

7.Booking Amount for Industrial Products

  • If an industrial product is booked with an advance payment, the booking amount is non-refundable in case of cancellation for any reason.
 
Contact Us
 
If you have any questions or concerns, reach out to us:  
 
Thank you for choosing BioHat Systems. We are here to help you!