Returns & Refund Policy

Thank you for shopping at BioHat Systems. We take pride in providing you with high-quality RO water purifiers to enhance your water purification experience. Please read our Returns & Refund Policy carefully before making a purchase.

Our Policy

At BioHat Systems, we are committed to delivering products that meet the highest standards of quality. Each RO water purifier is thoroughly inspected and packaged with utmost care to ensure its safe arrival at your doorstep. However, in the event that you receive a damaged product, please follow the process outlined below.

Damaged Products

We understand that unforeseen circumstances can sometimes lead to damaged products during transit. While we do not offer refunds or returns for damaged products, we encourage you to take the following steps to address the issue:

  1. Video Documentation: We highly recommend that you record a video while opening the package in the presence of the delivery personnel. This video should clearly showcase the unboxing process and highlight any visible damage to the product or packaging.
  2. Contact Us: If you encounter any issues or damages while unboxing the product, please pause the video and contact our customer support team immediately. You can reach us on at WhatsApp number: +91 7350347467. Provide the video as evidence of the condition of the product upon delivery.
  3. Assistance from BioHat: Our customer support team will review the video and assess the damage reported. If the damage is found to have occurred during transit, we will offer assistance in resolving the issue. This may include providing replacement parts or guiding you through repair procedures.

Exceptions

Please note that our Returns & Refund Policy is specifically tailored to ensure the highest level of customer satisfaction. We do not offer refunds or returns for products that are damaged after delivery due to mishandling, improper installation, or other factors beyond our control.

Contact Us

If you have any questions or concerns about our Returns & Refund Policy, please do not hesitate to contact us at WhatsApp number: +91 7350347467 or email us at support@biohatsystems.com. Our dedicated customer support team is here to assist you and ensure that you have a smooth shopping experience.

Thank you for choosing BioHat Systems for your water purification needs.